Request Account & Data Deletion
Macrotrack.ai supports manual deletion of accounts and the personal data we store about you. Follow the steps below to start the process. We typically confirm requests within seven business days and complete deletion within 30 days unless a legal obligation requires us to retain certain records for longer.
Steps to submit your request
- Sign in to the Macrotrack.ai web app and open any page that shows your account dashboard. Your unique user ID appears in the address bar after
/u/(for example,https://app.macrotrack.ai/u/1234abcd). - Verify the email address associated with your Macrotrack.ai account. We use this to confirm ownership before deleting any data.
- Send us an email that includes your user ID and account email by clicking the button below, or compose your own message to hello@macrotrack.ai.
What we delete
- Your Macrotrack.ai account profile and authentication metadata
- Meal logs, favorites, goals, and nutrition plans tied to your user ID
- Chat history, coach feedback, and other in-app interactions linked to your account
What we may retain
- Payment records or invoices required to satisfy tax, accounting, or auditing obligations
- Security and abuse-prevention logs retained for a limited time to protect our services
- Aggregated or anonymized analytics that no longer identify you personally
Need help?
If you are unable to locate your user ID or have additional questions, reply to your deletion request email or contact us at the contact page. Our team will guide you through the remaining steps.